Experienced Client Team
With over 20 years’ industry experience, our team knows the right questions to ask you to ensure the smooth implementation and ongoing management of the contract. The Project Management Team is Prince2 led and consists of our Senior Management Team, Contracts Manager, Client Manager, LMS IT development team, Training & Compliance Manager, Business Development Manager and Marketing Manager. The team will oversee the successful delivery of the contract and manage any ongoing strategic developments.
The Contracts Manager is responsible for the overall roll out of the contract, monitoring the provision of management information, developing relationships with our sub-contractors (if implementing a managed service) and providing support on contractual arrangements – monitoring for risk, corrective action and changes in legislation.
At the beginning of the contract, a dedicated Client Manager will be appointed to manage the service provision; looking after your day-to-day requirements on an ongoing basis, monitoring, reviewing and feeding back against pre-set KPIs, as well as liaising with our permanent recruitment division as required. It is their responsibility to ensure that you receive prompt and accurate responses to bookings or enquiries.
They also liaise with the Out-of-Hours, administrative and compliance teams where appropriate but retain overall responsibility for the relationship with the client.